Mangeurs de clowns...

De l'autre côté de l'océan, c'est maintenant prouvé, ils ont une consommation de cirque impressionante. Il n'est pas bon d'y être clown... Lorsque je suis allé à Boston, j'ai pris l'avion (parce que le bateau, c'est peut être romantique mais tout seul... et en plus ça dure 3 semaines!). Et ce fameux vol a réussi à être retardé de 2 heures soit une augmentation de 27% par rapport à la durée initialement prévue... Une fois, passe encore... mais pour le retour, v'la ti pas qu'ils sont encore parti en retard. Et je ne vous raconte pas comme ces minutes (presque heure en fait) étaient précieuses à mes yeux... bref, voilà dans le texte (anglophones passez votre chemin, vous allez risquer la crise cardiaque) ce que je leur ai envoyé (parce qu'on a le droit de se plaindre, c'est génial, non?):

Hi,

I travelled from Manchester (UK) to Boston with AA and there was a big problem. We just took off after 1hour 20 minutes and you were just informed that there was a problem after one hour: The passengers should at least know why the plane stayed so long. After that, we arrive 1 hour 40 minutes late in Boston where we waited at the gate another 20 minutes before they opened the door of the plane. So, nobody understood why we waited so long once we were in front of the gate. Lack of information.
Almost two hours delayed for a flight, which should take "only" 7 hours, it's a little bit much. I was expecting that at least, American Airlines would give us a "compensation". But no, no nothing. Thank you American Airlines...

On the way back (from Boston to Paris, the 9th October, flight AA146), the crew was late (they arrived at 5:50PM) and nothing was respected. The Boarding Time was planned at 5:25PM. It started at 6PM. Is it normal?? I really would like understand. Anyway, we were lucky this time because we were not delayed in Paris.
And about the breakfast on the plane, you should maybe do something because it's everything but not good.

I just will say to finish: American Airlines, never ever.
Best regards.

Bon... plus je relis, plus j'ai honte de l'anglais que j'ai écrit... et voilà la réponse reçue quelques heures plus tard:

Dear Mr. Me:

Thank you for contacting American Airlines with important constructive feedback. At the same time, we regret that we've disappointed you in any way. Your message is being directed to a Customer Relations specialist and you will hear back from us again as soon as possible. We appreciate your patience in the meantime.

Just a reminder, if your inquiry involves an upcoming trip for which you have a reservation or imminent travel arrangements, please telephone our reservations specialists at 1-800-433-7300 in the U.S., or click on the following link to reference worldwide contact information:
http://www.aa.com/content/utility/internationalReservationsPhoneContact.jhtml

This is a "post-only" email response. Please don't click "reply"; such messages won't be immediately directed back to me. If you'd like to contact us again, please do so via http://www.aa.com/customerrelations, and we'll be back with you as soon as possible.

Sincerely,

XXX
Customer Relations
American Airlines

Bon, c'est pas la panacée universelle leur réponse automatique... mais même s'ils sont toujours en retard, ils répondent rapidement aux mails... c'est déjà cela de pris.